Synergy of artificial intelligence and SAP: implementation of solutions and experience of Metinvest Digital
Artificial intelligence is transforming the approach to business process management, while SAP serves as a reliable foundation for digital transformation. Together, they create powerful solutions for automation, data analysis, and operational optimization.
This synergy allows companies to predict risks, accelerate decision-making, and increase operational efficiency. With AI integration, SAP systems can automatically process large volumes of data, detect hidden patterns, and recommend optimal actions. This opens up new business opportunities, from reducing operational costs to improving interactions with customers and personnel.
Advantages of Implementing AI in SAP
1. Increased efficiency: AI-based automation simplifies processes, reducing the number of manual tasks (data entry, report generation, and account management).
2. Predictive analytics: AI algorithms analyze large volumes of data to forecast future trends (demand prediction or predictive maintenance), helping businesses make proactive decisions.
3. Improved customer experience: AI-powered chatbots and virtual assistants integrated into SAP systems enhance customer support, providing 24/7 service and personalized responses.
4. Cost reduction: Automation and intelligent decision-making help reduce errors, optimize resources, and improve operational efficiency, resulting in cost savings.
5. Enhanced decision-making process: AI enables real-time analysis and reporting, allowing managers to make data-driven decisions more quickly and accurately.
Examples of Successful AI Implementation in SAP by Global Companies
1. Mercedes-Benz: Implemented SAP Leonardo to optimize the supply chain and production processes. The system uses predictive analytics to forecast demand, reducing inventory costs and increasing efficiency.
2. Heineken: Uses AI-based analytics via SAP to optimize marketing campaigns and the supply chain. By analyzing customer behavior, the company can adapt marketing efforts and ensure real-time product availability.
3. Siemens: Implemented AI-driven predictive maintenance through the SAP S/4HANA platform, utilizing machine learning models to predict maintenance needs.
Challenges and Issues in Using AI in SAP
Data quality and integration: AI requires large volumes of high-quality data. If SAP data is fragmented or of low quality, AI performance will be limited.
Complexity and cost: Implementing AI in SAP is complex and may require significant investments in technology and skilled personnel.
Ethical concerns: AI systems often process sensitive customer data, raising concerns about data privacy and ethical AI usage.
AI bias and transparency: AI models may inherit biases from training data. Ensuring transparency in AI algorithms in SAP is necessary to avoid discriminatory or biased decisions.
AI Applications in SAP at Metinvest Digital
1. Finance
● Automation of accounting operations: AI helps automate routine tasks such as invoice processing and accounts receivable management.
● Financial forecasting: Using AI-driven analytics to predict revenue and expenses.
2. Supply Chain Management
● Logistics optimization: AI helps predict demand and optimize inventory.
● Predictive maintenance: AI-driven predictive maintenance for equipment.
3. Manufacturing
● Increased production efficiency: AI helps optimize manufacturing processes.
● Quality management: AI-powered monitoring of product quality.
● Investing in these solutions will help businesses reduce costs, increase productivity, and improve customer service.
Metinvest Digital Projects
Procurement automation: The implementation of SAP Ariba Sourcing enabled procurement budget savings of up to 10%.
Digital HR transformation: The implementation of SAP SuccessFactors won the Gold Award at the SAP Quality Awards 2019.
Migration to SAP HANA Enterprise Cloud: The project won the Silver Award at the SAP Quality Awards 2019.
Implementation of SAP CRM at Metinvest Polska: A client management system that won the SAP Quality Awards 2024.
Metinvest Digital has expertise in implementing SAP-based solutions across various business sectors.
Read more about our projects on our website: metinvest.digital
