Intelligent Virtual Assistants

Intelligent Virtual Assistants are solutions that are much smarter than conventional bots and more like humans or speakers. They are not limited to certain scripts and scenarios, capable of supporting complex dialogues, have built-in self-learning mechanisms, remember previous dialogues, and can recognise and display emotions. They can also collect information about customers, conduct surveys and improve customer service. The cost-effectiveness of virtual assistants is driving their active implementation in various sectors, contributing to the growth of the global Intelligent Virtual Assistant market. The experts expect the intelligent virtual assistant market to reach over US$ 40 billion by 2027.

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Intelligent Virtual Assistant (IVA) are assistants that use artificial intelligence and machine learning technologies and generate personalised responses in chats by combining analytics and cognitive computing based on individual customer information, past conversations, location, knowledge base, etc. Unlike conventional chatbots, they are significantly more advanced because they can improve and evolve due to built-in artificial intelligence technology.

Involving Metinvest Digital's R&D centre in the development and implementation of intelligent virtual assistants will unlock new opportunities for the implementation of innovative technologies:

Improve the customer interaction process and provide 24/7 customer support
Improve the quality of service and the speed of response to customer needs and enquiries
>Ensure prompt and, most importantly, personalised responses to customer enquiries through the integration with internal databases
Reduce the workload of support, sales and customer service staff
Reduce customer interaction/customer support costs

Metinvest Digital's R&D team has extensive experience and expertise in developing and implementing intelligent virtual assistants and will help your organisation to:

Analyse the current situation and identify processes where virtual assistants can be implemented
Test the technology, create a prototype / МVP, test and get the result (proof of concept)
Develop a roadmap for the implementation of virtual assistants
Ensure the development and integration of solutions with other information systems
Provide technical support for implemented solutions.

Consultation

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Intelligent Virtual Assistants

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