Live Webinar: ‘How Metinvest is using AI, RPA, Data & Automation to Improve Employee Experience’

Artificial intelligence, Big data and Automation against routine processes, or how Metinvest uses the latest technology to develop the services of the General Service Center. Julia Dankova, Stanislav Tiron, Oksana Zaremba Oleksii Reshetniak conducted a webinar ‘How Metinvest is using AI, RPA, Data Automation to improve employee experience’ and shared the results.

The Metinvest General Service Center processes over 650 thousand transactions for the Group’s enterprises every month. Many of them, unfortunately, are of a routine nature, and their implementation takes a lot of time from employees. Therefore, the main challenge for a business is to understand which processes and operations consume more resources and require optimization. How to understand what needs to be done, what information and how to collect and, most importantly, how to analyze it correctly, in order to get an effective improvement plan for practical application?

These issues are addressed by the team of the financial directorate of the Metinvest Group, Metinvest Business Service, together with experts from Metinvest Digital and FortressIQ as part of the project of in-depth analysis of processes. Using technologies of artificial intelligence, robotization of business processes, collection and analytics of big data, the team selected 19 business processes in HR and finance, collected and analyzed a structured data array with more than 10 million employee actions. Such a deep analysis helped to visualize and identify the “bottlenecks” in each of the studied processes for their subsequent automation, namely 56 directions for increasing efficiency. The potential saving of time spent by the employees of the General Service Center can be approximately 130 thousand hours per year, and the potential reduction in the routine operations of employees is 1.5 million per year.

You can view the record here