Formation of a service development plan, study of best practices, new products and technologies conducive to its development.
Prioritization of tasks to resource centers and monitoring the implementation of changes in the serviced service.
Planning, control, formation of the need to provide VIP users with the necessary IT equipment, regular communication with key managers of the company.
Preparation of presentation materials, reports at the request of VIP users.
Team Responsibility for SLA and Satisfaction in the services that make up the service, problem solving for services.
Manage the monitoring of the IT environment of VIP users to reduce the likelihood of failure.
Responsibility for the process of providing IT services with VIP level for more than 300 users of the Holding on more than 32 assets in Ukraine and abroad.
Experience with conferencing systems (Cisco, Microsoft, Webex, BlueJeans, etc.)
Knowledge of the software and hardware fleet of leading world manufacturers.