System Administration Manager for VIP Users

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Candidate Requirements

Duties:
  • Focus on providing VIP IT services for 30 key users of the management company, IT support for status meetings of managers.
  • Formation of a service development plan, study of best practices, new products and technologies conducive to its development.

  • Operational control of all requests from VIP-users, team building and functional responsibility of VIP-users support.
  • Prioritization of tasks to resource centers and monitoring the implementation of changes in the serviced service.

  • Planning, control, formation of the need to provide VIP users with the necessary IT equipment, regular communication with key managers of the company.

  • Preparation of presentation materials, reports at the request of VIP users.

  • Team Responsibility for SLA and Satisfaction in the services that make up the service, problem solving for services.

  • Manage the monitoring of the IT environment of VIP users to reduce the likelihood of failure.

  • Responsibility for the process of providing IT services with VIP level for more than 300 users of the Holding on more than 32 assets in Ukraine and abroad.

Requirements:
  • Deep knowledge in connecting various platforms and technologies (Apple, Android, Microsoft, Cisco etc.)
  • Experience with conferencing systems (Cisco, Microsoft, Webex, BlueJeans, etc.)

  • Knowledge of the software and hardware fleet of leading world manufacturers.

  • Basic knowledge of Microsoft infrastructure services and how they interact (AD, SCCM, SCOM, GPO, etc.).
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