Building a Unified Communications System


11,7 млн


total duration of phone calls

4 200

video conferences 


40 000

of employees 

connected to Unified Communications

Merge all

communication channels


into a single system


Metinvest Group faced the need to build a unified telecommunication system at all enterprises. A large number of assets located in different countries, diversity and heterogeneity of their telecommunication systems have created a number of communication tasks, namely: 

  • Ensure infrastructural compatibility of technologies and simplify the process of online meetings, presentations, conferences, and meetings of work groups and project teams
  • Speed up managerial and production decision making
  • Improve information security of the system regardless of the number of heterogeneous systems integrated into it; ensure operational centralized management of information security and cybersecurity issues
  • Reduce the cost of support for technologically fragmented communication systems that require interaction with a large number of vendors 
  • Reduce time for the integration of new enterprises into the Company’s communication system
  • Increase employee mobility.


The centralization of communication infrastructure enabled Metinvest to significantly reduce OpEx at the assets. At the same time, the Group combined communication tools the employees are used to - Skype for Business and Microsoft Office 365 – both for voice and video communications and for online conferences regardless of  geographical location of employees. This became possible thanks to integration with Microsoft solutions in the Unified Communications (UC) platform.


Another interesting feature of the implemented Unified Communications solution is that employees can turn their landline phone into a videophone simply by connecting it to a computer with a webcam. The company implemented a technology with which any phone, smartphone, laptop, or meeting room equipment can be turned into an employee’s mobile workplace. Thanks to this functionality, employees do not need to look for meeting rooms and gather together in one place to organize a meeting or meetings.


Metinvest Digital and Cisco have created a unified communications system that can easily be scaled. Infrastructure is managed by only two admins from the same office, although the system includes more than 30 enterprises in Ukraine, Europe, and the USA.



Unified Communications encompasses a number of solutions:

  • Cisco Unified Communications Manager
  • Cisco Unified CM IM and Presence
  • Cisco Expressway (Mobile Remote Access, B2B calls)
  • Cisco Unified Contact Center
  • Cisco Finesse
  • Cisco MediaSense
  • Cisco Video Conferencing
  • Cisco Meeting Server
  • Cisco TelePresence MCU MSE
  • Cisco TelePresence Management Suite
  • Cisco TelePresence Management Suite Extension for Microsoft Exchange
  • Cisco Intelligent Proximity
  • Cisco Collaboration Endpoints
  • Cisco IP Phones (audio/video)
  • Video Collaboration Room Endpoints
  • Cisco Cisco Jabber
  • Cisco Voice Gateway
  • Cisco Prime Collaboration


Unifying and centralizing the communication function in the Unified Communications platform enabled Metinvest Digital to speed up the scaling of communication solutions. The management of local area networks and unified communications was split. Thanks to focusing on specific issues, IT made a significant progress in the development of its infrastructure having changed its architecture and approach to connections, and having created opportunities for horizontal scaling and development of the system.


As a result, user satisfaction with services provided and speed of decision making has increased.