The world is moving towards greater accessibility and openness of technology (Digital Democratization)

Sergiy Detyuk, CEO of #MetinvestDigital, shared several trends that were discussed by the CIO of the largest companies in the world at the Global Microsoft CIO Summit, held in late September in Seattle.

The world is moving towards greater accessibility and openness of technology (Digital Democratization). Companies implement technological solutions in almost all business processes, and employees use one or several IT solutions every day, as a result of which the approaches to IT management, conducting business and the role of CIO (Chief Information Officer) are fundamentally changing.

Companies become technology

Today all companies are more or less technological. And it does not depend on the industry in which they work, what services they provide or what products they produce. The use of innovations and IT solutions helps to increase the efficiency of various business processes, whether it is production, logistics or sales. Companies that integrate new technologies into their business faster than others receive competitive advantages in the market. In this regard, the role of the IT service is changing both within the organization and in interaction with consumers.

Demand for technological advancement of employees increases

The gap in technological knowledge and skills that employees possess and which companies need is one of the problems of the global business community. The development of artificial intelligence, the robotization of business processes, machine learning and other innovations are fundamentally changing the nature and content of daily tasks. Digital transformation creates an increased demand for technological advancement, and the labor market is not able to fully satisfy it. New requirements for staff knowledge and skills appear faster than employees themselves have time to master them. To solve this problem, IT services are investing more and more efforts in the continuous training and retraining of their staff.

New technologies ensure the coherence of information and business processes (direct relationship board  — Front Office)

The time when information for top management or supervisory boards was prepared for days, weeks, or months is gradually becoming a thing of the past. The implemented information systems make it possible to combine Front Office  — ‘people in the fields’ with management: to ensure the coherence and speed of transfer of relevant information and data within the company, regardless of the complexity of its organizational structure. As a result, the efficiency, transparency and efficiency of managerial decision-making are increased.

Your business is managed by a client

You won’t surprise anyone with technology. To improve any business process, the market offers several technological solutions to choose from. In modern business, the winner is not the one who comes up with great ideas or introduces innovations, but the one who with their help creates additional benefits for the consumer and a new user experience. In a technological business environment, it is the Client who manages your business, even if you still do not understand this.

The role of CIO is changing

Digitalization and automation are transforming entire industries. To find a company whose business strategy does not contain a technological or innovative unit is practically impossible. There are new requirements for the role of CIO. Previously, technology skills and innovation were key for CIOs, but now business leadership, communications, and the ability to build partnerships both within the organization and in customer relations are at the forefront. Increasingly, CIOs come not so much for technology as for business solutions. The IT service itself is being transformed from a cost center to a center of growth in value and profitability of a company. The “classic” role of CIO is less and less common at the board level.