IT Support 2025: How Your Business Can Become Stronger in the Digital Era

The year 2025 has brought Ukrainian companies a series of serious technical challenges: failures in the Diia application, banking services, and logistics platforms have made businesses seriously reconsider the importance of proper IT support organization.

Unfortunately, the reality is this: in the digital age, the right choice between a local or centralized IT support model is not just a matter of convenience but also a question of your business’s survival.

Why choose local support?

Local IT support means having your own specialists always nearby. They know all the specifics of your company’s operations and can respond to problems instantly.

However, maintaining your own team requires additional investments in staff, training, and infrastructure. It’s the ideal option if you value speed and a personalized approach.

Or maybe you need centralized support?

A centralized model offers stability, standardization, and powerful protection against cyber threats. A single control center and well-established processes ensure that any threats are detected and resolved quickly and effectively.

However, flexibility may be lower compared to local support.

What challenges did IT companies in Ukraine face in 2025?

• Frequent technical failures in key digital services

• Growth in the number and complexity of cyberattacks

• Insufficient available IT resources

• Shortage of qualified specialists amid economic challenges

Metinvest Digital – our expertise on your side

In December 2024, Metinvest Digital obtained the prestigious international ISO 20000-1:2018 certificate, confirming the high level of IT service management.

This is not just a certificate – it is the result of persistent teamwork, proof of our maturity and reliability.

Today, Metinvest Digital is not only a Ukrainian but also an international leader in digital transformation. We operate in Ukraine, Italy, Poland, Bulgaria, the USA, and the UK, helping businesses build strong IT systems in cloud technologies, cybersecurity, process automation, and big data management.

Which model is right for you?

• If you run a small or medium-sized business, consider a local model for quick response and flexibility.

• For large companies with complex structures and high security requirements, a centralized model is the best choice.

• If resources are limited, outsourcing will help optimize costs and provide access to top-level experts.

Why Metinvest Digital?

By partnering with us, you get:

• Support from a team with proven expertise

• Reliable and flexible solutions tailored to your business

• Confidence in the stability of your IT infrastructure

Move into the future with Metinvest Digital – together we will make your business stronger!

• 📝 Contact us: Fill out the request form

• 📩 Email us directly: Vasiliy.Maksimchuk@metinvest.digital